We're available by mail on firstname.lastname@example.org (All emails will be answered within 24 hours)
Call us on +971562693489 from Monday to Saturday, 10 a.m.-5 p.m. GST.
Address: Fujairah Tower, 11th floor, Fujairah, Dubai
What do I need to order?
Before you order, you’ll need a valid eyeglasses prescription (make sure it’s not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. You can also stop by any of our retail stores where our trained associates can measure your pupillary distance (PD).
What if I need to change my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at +971562693489, 10 a.m.–5 p.m. GST daily.
What’s the status of my order?
To check on the status of an order, sign into your account on lensfit.com using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. You’re always welcome to reach out via live chat or email, email@example.com as well.
How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. Shipping is always free, so don’t worry about getting charged extra for the separate orders!
Interested in placing a bigger order?
To purchase Lensfit gift cards or sunglasses in multiples (quantities greater than ten), send an email to firstname.lastname@example.org. We’ll be happy to help.
How do I know if a frame fits me?
Are they comfortable? That’s a great start.
Above all, pick what makes you look and feel good!
Where can I find my frame’s measurements?
All of our frames (and most glasses from other brands) have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.
What’s a nose bridge? How do I know if I should select frames described as Standard Fit or Low Bridge Fit?
Nose bridge refers to the slope of the nose in between the eyes. A low nose bridge is where the bridge of your nose sits level with or below the pupils. People with low nose bridges often have wide faces and/or high cheekbones. Low Bridge Fit frames minimize any pinching and prevent frames from sliding down your nose or resting on your cheeks.
(Standard Fit frames will be a better fit for those who don’t have the above features.)
If you’re having trouble picking a pair or want a second opinion, our personal stylists are always happy to help. Call us from Monday–Friday, 10 a.m.–5 p.m. GST, or email email@example.com
I don’t think I have a low nose bridge, but I found a Low Bridge Fit frame I love. Will that work?
If you find a Low Bridge Fit frame that is comfortable on you, by all means, go for it! We’ve found that customers who don’t have low nose bridges (when the bridge of your nose sits level with or below the pupils), wide faces, and/or high cheekbones find the Low Bridge Fit frames uncomfortable after a few hours.
If you experience any irritation later, don’t hesitate to reach out.
How do I get my frames adjusted?
Our retail locations have skilled opticians on staff who can fit your Lensfit glasses to perfection with a quick professional adjustment. If you’re not in the area, most optical shops will make adjustments for free or a small fee. We are happy to reimburse you the cost of one adjustment (up to AED 25) within 30 days of purchase. Just email the bill to firstname.lastname@example.org and we’ll take care of it!
Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Yikes.
O.K. I still need some help. Could I get some one-on-one assistance?
Absolutely! Our personal stylists are here to help you find a great fit every day, 10 a.m.–5 p.m. GST. Email email@example.com or text us at +971562693489. It’s easy and free.
How do I submit my prescription?
Once you’re ready to checkout, you can upload an image of your eyeglasses prescription to your order (snap a photo or scan it in), submit your doctor’s contact information, or select to send your prescription to us later! If you’ve already placed an order, email the image of your prescription to firstname.lastname@example.org or whatsapp it to us at +971562693489, 10 a.m.–5 p.m. GST.
We’ll also need your pupillary distance (PD) for progressives.
Your PD is the distance in millimetres between your pupils, and it helps us centre your prescription correctly in your frames. If your doctor did not include this measurement with your prescription, you have a few options:
Trained associates at our stores and showrooms can measure your PD.
Please note: We’re unable to fill expired eyeglasses prescriptions and prescriptions for contact lenses. If your doctor provided an expiration date on your prescription, we will always abide by the doctor’s orders. If your doctor did not provide an expiration date, we’ll adhere to the optical rules of the nation where your prescription was written to determine if we’re able to fill it.
How do I obtain a prescription?
There are a few easy ways to get a prescription:
Make an appointment with your local optometrist, or find an available doctor through online apps. Be sure to ask your doctor to include your pupillary distance (PD) on your prescription!
Can you fill my prescription?
Deciphering prescriptions can be tricky. If you have any questions about whether or not we can fill yours, give us a ring at +971562693489, 10 a.m.–5 p.m. GST.
We can fill prescriptions with a sphere (SPH) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the sphere (SPH) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
Uh-oh! We cannot fill this prescription because the sphere (SPH) value is stronger than -18.00.
If you have astigmatism in either eye, you will have a cylinder (CYL) value in your prescription. We can fill prescriptions with a cylinder (CYL) value within ±10.00. High-index lenses are recommended in some instances and required if the cylinder (CYL) value on your prescription is ±4.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
Uh-oh! We cannot fill this prescription because the cylinder (CYL) value is stronger than -10.00.
We can fulfil progressive lens prescriptions with ADD powers between +0.75 and +3.50 and a combined sphere (SPH) and cylinder (CYL) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the combined sphere (SPH) and cylinder (CYL) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
Uh-oh! We cannot fill this prescription because the ADD power is stronger than +3.50.
We can fill sunglasses prescriptions with a combined sphere (SPH) value and cylinder (CYL) between -12.00 and +6.00. We cannot fill prescriptions with a cylinder (CYL) value stronger than ±10.00. High-index lenses are recommended in some instances and required for sunglasses if the combined sphere (SPH) and cylinder (CYL) value on your prescription is -7.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
What range of values are you able to fill for prism lenses?
We can fill prism values up to 6 diopters combined for single-vision, and up to 5 diopters combined for progressives.
If we are unable to fill your prescription, you can still purchase Lensfit frames. Call us at +971562693489, 10 a.m.–5 p.m. GST to purchase a pair of frames with demo lenses for 10% off. Just take them to your doctor to have your prescription lenses filled!
What type of lenses do you offer?
Do you offer bifocal or progressive lenses?
We offer progressive glasses starting at AED 499 and bi-focal glasses starting at AED 299.
What is the difference between single-vision and progressive lenses?
Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. (Neat.)
If you have any additional questions about progressives, we’re happy to help. Chat with us here.
Do you offer light-responsive lenses?
We offer light-responsive lenses in our entire collection of eyeglasses starting at AED 199. These lenses darken from clear to grey when exposed to UV rays (so you won’t have to worry about them transitioning while indoors—phew!). Our light-responsive lenses are equipped with scratch resistant, anti-reflective, and superhydrophobic coatings, and they block 100% of UVA and UVB rays.
Can you make lenses with a prism correction?
Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to purchase. We’re happy to help you figure out the best lenses for you based on your prescription strength. Give us a call at +971562693489, 10 a.m.–5 p.m. GST.
What’s the best way to clean my lenses?
To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the lens cloth included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.
Do you sell contact lenses?
Sure do! We carry a variety of contact lenses that correct a range of prescriptions, and we’ll ship them directly to your doorstep. Email us at email@example.com or give us a call at +971562693489, 10 a.m.–5 p.m. GST for more information.
Do your glasses offer protection from blue light?
For customers who are concerned about exposure to blue light, we offer polycarbonate blue-light-filtering lenses for an additional AED 149. These lenses block more blue light than our standard polycarbonate lenses or our high-index lenses, and they can be added to your order during checkout.
If you’re planning on wearing your glasses both indoors and outdoors, we’d recommend our light-responsive lenses (which darken from clear to grey when exposed to sunlight) as an alternative. Many people’s primary source of blue light exposure is the sun, and these lenses provide more blue light filtration when exposed to sunlight than most blue-light-filtering lenses (including ours) do. If you’re interested, these lenses cost an additional AED 149 and can be selected when adding frames to your cart.
How do I obtain an itemized receipt?
A receipt will be attached to your shipping confirmation email and included with your purchase! If you need another copy, you can access one through your account or email us at firstname.lastname@example.org.
Note: Our receipts for single-vision prescription glasses with carbonate/polycarbonate lenses do not break down the cost of the frames and lenses separately because they are considered a total packaged deal. If you run into any issues, please don’t hesitate to reach out to us!
Do you have gift receipts available?
Yes we do! Gift receipts are available for eyewear, sunwear, and non-eyewear items such as lens cloths, totes, and frame cases. If you’d like to request a gift receipt, you can access one directly through your account. You can also feel free to chat our team or email us at email@example.com.
Note: We do not offer gift receipts for non-returnable items such as gift cards, eye exams, or prescription check services.
Do you offer gift cards?
Our gift and e-gift cards make great presents. Purchase them here. Note: Physical and e-gift cards are not refundable.
How long will it take for a gift card to arrive?
Your gift card will arrive in five business days.
Does Lensfit have payment plans available?
Yes! We offer payment plans through CCAvenue/Telr/PayU for purchases made on our website.
Am I able to buy contacts at Lensfit?
Yes! We now carry a variety of contact lenses that accommodate a range of prescriptions. Simply email your contact lens prescription and doctor’s contact information to firstname.lastname@example.org to get started.
What types of contacts can I purchase from you?
We carry a variety of contact lenses that correct a range of prescriptions. This includes:
Chat us, call +971562693489, 10 a.m.–5 p.m. GST, or email our team at email@example.com for more information on availability and pricing!
How can I place an order?
Drop by one of our retail locations or give us a call at +971562693489, 10 a.m.–5 p.m. GST with your prescription and doctor’s contact information to get started. We’ll provide pricing details based on your prescription information!
What do I need to place an order?
To place a new order, you’ll need a combination of the following:
Once we have this information handy, we’ll get you situated with a new order in no time. Once your order is placed, you can expect to receive your contact lenses in 4-5 business days!
What do I do if I'm experiencing issues with my contact lenses?
If you’re experiencing any irritation or other issues while wearing your contact lenses, remove your lenses and reach out to your doctor directly.
Please email firstname.lastname@example.org. We'd love to help, and look forward to hearing from you.
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