We're available by mail on email@example.com (All emails will be answered within 24 hours)
Call us on +971562693489 from Monday to Saturday, 10 a.m.-5 p.m. GST.
Address: Fujairah Tower, 11th floor, Fujairah, Dubai
3. CONSENT AND MODIFICATION
4. WHAT KIND OF INFORMATION DO WE COLLECT AND HOW WE COLLECT IT?
We do not currently require you to provide Personal Information in order to have access to general information available on our Sites. But, we do receive and/or collect Personal Information from you in the following ways:
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
4.1. Account: During your use of our Sites and in order to use our Sites services, you may choose to create and account, or the Account, and by doing so you agree to provide accurate and complete personal information as required by the order page, or the Account Information, and to keep the Account Information current, accurate and complete. We may offer different options to create an Account, including:
(a) Online Registration Form: You may choose to complete and submit an online registration form. You will be asked to provide us with certain mandatory information such as your name and email address, and also a password that you will use to access your Account.
(b) Third Party Accounts: You may choose to create an Account by clicking on a "login with…" button that we display on our Sites for a designated third-party service, or the Third-Party Account, such as Facebook or Google. Doing so will enable you to link your Account and your Third-Party Account. If you choose this option, then you will be required to approve the connection as well as the types of information (which may include Personal Information) that we will obtain from your Third-Party Account and the types of activities that we may perform in connection with your Third-Party Account. Please note that in order to use this option, you will need to have, and may need to be signed-in to, an existing Third-Party Account.
4.2. ‘Contact Us’ Information: If you send us a “Contact Us” request, whether by submitting an online form that we make available or by sending an email to an email address that we display, you may be required to provide us with certain information such as your name and email address.
4.3. ‘Enjoy Discounts Way before Everyone’ Information: If you send us an “Enjoy Discounts Way before Everyone” request (or similar request), by submitting the online form that we make available or, you shall be required to provide us with your email address.
4.4. Share with Friends Service: Our Sites may enable you to invite your friends to use our Sites by sending them an invitation email or message. You may do so by: (1) using our Sites to send or post an invitation message via your Third Party Account; and/or (2) using our Sites to send an invitation email to your friend’s external email address (for example, a Gmail address). If you send or post an invitation message, we may collect Personal Information about the recipient such as their email address or third party website account user name and id.
4.5. Location Data: We may provide certain location-based services, or Location Services, in connection with our Sites that are dependent on data related to the geographic location, or the Location Data, of your mobile or other device through which you are accessing our Sites. If you choose to participate in these Location Services, you agree that we may collect or obtain your Location Data. You should be able to use the settings on your mobile or other device to turn off location-sharing features.
4.6. Profile: Some parts of our Sites may enable you to build a public profile in connection with your Account, or the Public Profile. Your Public Profile will include your name and other information that you choose to include in your Public Profile, such as your gender and a profile picture.
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
4.8. Log Files: We make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, internet service provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information that your browser may send to us. We will use such information to analyze trends, administer our Sites, track users’ movement around our Sites, and gather information.
6.6. We may disclose your Personal Information or any information you submitted via our Sites if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (1) comply with any applicable law, regulation, legal process or governmental request; (2) enforce our General Terms and Condition of Use, including investigations of potential violations thereof; (3) detect, prevent, or otherwise address fraud or security issues; or (4) protect against harm to our rights, property or safety, and with respect to our users, yourself or the public.
7. Use of Anonymous Information
Use of Anonymous Information. We may use Anonymous Information (as defined below) or disclose it to third party service providers in order to improve our Sites and enhance your experience with our Sites. We may also disclose Anonymous Information (with or without compensation) to third parties, including advertisers and partners. Anonymous Information means information which does not enable identification of an individual user, such as, aggregated information about the use of our Site
8. Opting Out
You may choose not to receive future promotional, advertising, or other Site-related emails from us by selecting an unsubscribe link at the bottom of each email that we send. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any “Contact Us” request as well as administrative emails (for example, in connection with a password reset request) that are necessary to facilitate your use of our Sites and notifications regarding your orders.
At all times, you may choose whether or not to provide or disclose Personal Information. If you choose not to provide mandatory Personal Information, you may still visit parts of our Sites but you may be unable to access certain options, programs, offers, and services that involve our interaction with you.
10. Update information
If you are a registered user of our Sites, you can access and edit your Account Information online by clicking the “My Account” button on the Site. You may also have your personal information revised by sending us an email to hello@TwinEyewear.com or by calling us via the contact information below.
11. Removing Personal Information
Customers who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online. You may also call our customer service at the phone number listed below or email us at hello@TwinEyewear.com and we will remove your Personal Information.
12. Secured Network
We take your Personal Information's security very seriously. As such, we use Secure Socket Layer (SSL) technology, which creates an encrypted link between our web server and your browser and provides a secured path of communication to ensure the information remains protected and private.
13. No Use of Ad Serving or Spyware
Ad serving describes a technology that places ads on websites. Spyware is software which used for collecting information about users without their knowledge or prior their consent. Maintaining the security and privacy of your Personal Information is our highest priority. Thus, we do not partner with, or have any special relationships with any ad serving companies, and we categorically do not use spyware. Furthermore, we dedicate major efforts in order to ensure that our Sites and your Personal Information are secured, and that there is no spyware activity on our Sites.
14. Links to and Interaction with Third Party Products
15. Children’s Privacy
Our Sites is not structured to attract children under the age of 13 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years. If we learn that we have collected Personal Information from a child under 13 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at hello@TwinEyewear.com
16. Security, Merger, Sale or Bankruptcy
The security of your Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use reasonable acceptable means to protect your Personal Information, we cannot guarantee its absolute security or confidentiality. If you have any questions about security on our Sites, you should contact us at hello@TwinEyewear.com
In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Information in connection with the foregoing events.